Frequently Asked Questions

At Open Systems Healthcare, our goal is to not just be another agency, but to act as a real partner for you and your care. We establish this close relationship by having a strong team that is:

• Committed to Your Care Experience: Every OSH employee, from our caregivers to the teams in our branches, shares the goal of empowering you to live life on your own terms.
• Rigorous Caregiver Screening: Our caregivers undergo challenging interviews and background checks to ensure you’re receiving care from the absolute best in the field.
• Prioritizing Compliance: We adhere to the highest standards of healthcare compliance and we conduct our own rigid internal audits regularly. Your safety and privacy are of the utmost importance to us.
• Professional and Personal: At OSH, our offices aren’t franchises and you’ll never speak to a call center. You’ll always speak to someone who understands your case and is available to you 24/7

No one is more dedicated to helping you live life on your own terms than OSH. Our private caregiver team follows the directive of “Do things the right way.” That means you’ll always talk to a person who understands you and your unique case when you call our office. Our caregivers are the most skilled, compassionate professionals available to help you. Every decision we make is based on your input and preferences — we are here for you, and your involvement every step of the way is critical.

At OSH, we strive to do things differently than the competition. One key area where we truly stand out is in delivery of care. Your home care services needs are essential, so our internal processes help you find the right primary caregiver for you, faster. Our admission process can take as little as 24 hours from the time of initial contact.

At OSH, we believe your input and decisions are essential parts of owning your care here. We’ll provide you with a range of caregivers to choose from, and you can be as active as you would like in selecting your private caregiver. Our team can also make recommendations based on your preferences and care requirements. OSH’s challenging interviews and background checks ensure the screening process is thorough. We also verify all credentials and stay up-to-date on documentation to take away any stress and responsibilities you might incur if you hired a care provider directly.

Sometimes the cold and flu season strikes, or vacation time rolls around. Rest assured that we will send a replacement caregiver for those days — one who has the same skills and qualifications, and who also shares a private caregiver style you’re used to in your home.

We work with most state and local Medicaid private caregiver waivers, including Independence, COMMCARE, OBRA, Aging waivers, Attendant Care, and Act 150. We can also help customers who choose to pay privately — we’ll work with you to find the best combination of private caregiver services and cost to meet your needs.

We are experts at understanding Medicaid, Medicare and various health insurance plans — if you have a question about which private caregiver waivers you are qualified to receive, call us directly at 1-855-616-2662. We’ll walk you through the process.

OSH handles all the payroll and tax requirements for all caregivers.

The care professionals at Open Systems Healthcare are the cornerstone to fulfilling our mission to provide excellent home care. They directly influence the success and trajectory of our services, and we aim to recognize and appreciate their hard work every day. OSH and its care professionals have a relationship built on mutual respect, trust, and professionalism born out of our commitment to valuing our incredible team and giving credit where it’s due.

We understand that flexibility, consistency, and a welcoming environment are important factors in making sure you thrive and reach your career goals. When you walk into our office, you’ll never be treated like a “contractor”, you’ll be treated like kin.

Weekly paychecks, rapid on-boarding, and ample training resources are just a few of the ways we’ve structured our benefits to support you in any way you need. You will always have a point of contact at OSH for any questions or concerns.

You will need the following documentation before you can start working as a care professional at OSH:

• A copy of your license or certificate
• Evidence of a tuberculosis screening
• Proof of eligibility to work in the U.S.
• Two satisfactory and verifiable references (including name, phone number and details on working relationship)

To protect our employees and clients, we also complete a background check and drug screen (requirements vary by state; contact your local office to see if this applies in your area).

Have more questions or need help gathering the necessary documents? Give us a call at 1-855-616-2662.

You will be paid for on-boarding at OSH. On-boarding is a quick process, where cases are often on-boarded within 24 hours.

The right fit between caregiver and client is essential — our team will work hard to match you with the best caregiver jobs that meet your needs and hours requirement.

Industry standards and your specific experience make an impact on your specific salary.

We know that our employees value flexibility, so you’ll receive weekly paychecks at OSH.